Driver contracts, payments and dispatch management for UK private hire operators
You're fighting the ride-hailing giants with one hand on the paperwork.
Emerald Logic manages driver contracts, driver payments and the dispatch system for private hire operators. Our team works from an office in Beacon Court, Sandyford, Dublin. A team of people, around 10,000 driver payments a week, over ten years of doing it.
Beacon Court, Sandyford, Dublin. A real office, open during working hours.
A team of people. Key personnel, named below, with their roles.
10+ years. 15+ operators.
Around 10,000 driver payments every week.
A separate bank account for every operator, each with its own IBAN. Never pooled.
Two authorised signatures on every payment.
Visits are welcome. Ask and we will put a date in.
What we actually do
The drivers you engage are still there. The passengers still book with you. Dispatch still runs the way it runs today. What changes is who is doing the administration behind it.
Every week our team in Dublin takes your driver payment file, checks it, runs the payments, reconciles the account and files the records. We manage the driver contracts and the dispatch system, and we keep the documents current. Your drivers are self-employed and that does not change.
That is the whole job. There is nothing clever in it. It is a dedicated team of people doing administration properly, five days a week.
What we actually do
The drivers you engage are still there. The passengers still book with you. Dispatch still runs the way it runs today. What changes is who is doing the administration behind it.
Every week our team in Dublin takes your driver payment file, checks it, runs the payments, reconciles the account and files the records. We manage the driver contracts and the dispatch system, and we keep the documents current. Your drivers are self-employed and that does not change.
That is the whole job. There is nothing clever in it. It is a dedicated team of people doing administration properly, five days a week.
Driver payments
Around 10,000 a week, run to a fixed weekly timetable, reconciled after every run.
Driver payments
Around 10,000 a week, run to a fixed weekly timetable, reconciled after every run.
Driver onboarding and records
Document checks, expiry chasing, record keeping.
20% Automation
80% COST
BEFORE
AFTER
Driver onboarding and records
Document checks, expiry chasing, record keeping.
20% Automation
80% COST
Support for your office
Your staff get a named contact in Dublin for anything payment or record related.
Support for your office
Your staff get a named contact in Dublin for anything payment or record related.
We're not an app and we're not a company formation service. We're an operations business. Our team in Dublin does the driver administration your staff currently do in-house. Anyone who wants to see it being done is welcome to come and watch.
Jonathan Mion, Chief Executive, Emerald Logic
How the money is handled
This is the part operators ask about first, so here it is in full.
How the money is handled
This is the part operators ask about first, so here it is in full.
Its own account, its own IBAN
Every operator has its own bank account with its own IBAN. Funds are never pooled with another operator and never mixed with our own.
Its own account, its own IBAN
Every operator has its own bank account with its own IBAN. Funds are never pooled with another operator and never mixed with our own.
Two signatures, every time
Every payment requires two authorised signatures. No single person can move money.
Two signatures, every time
Every payment requires two authorised signatures. No single person can move money.
Reconciled and signed off
Every run is reconciled after it goes out, and the reconciliation is signed off.
Reconciled and signed off
Every run is reconciled after it goes out, and the reconciliation is signed off.
Written down before you sign
What happens to funds if we ever stopped trading is set out in the agreement, before you sign it.
Written down before you sign
What happens to funds if we ever stopped trading is set out in the agreement, before you sign it.
Nothing new about any of this
Outsourcing a back office function is ordinary commercial practice. Banks, airlines, insurers and retailers have run administration, payroll and customer service out of one country and served a dozen others from it for decades. Nobody finds that remarkable, because it is not.
Come to Sandyford, meet the team who would be running your driver administration, and watch a payment run go out.
Nothing new about any of this
Outsourcing a back office function is ordinary commercial practice. Banks, airlines, insurers and retailers have run administration, payroll and customer service out of one country and served a dozen others from it for decades. Nobody finds that remarkable, because it is not.
Come to Sandyford, meet the team who would be running your driver administration, and watch a payment run go out.
Bring your accountant
Most operators bring theirs to the first call, and we would rather they came than not.
Your accountant is not being replaced and nothing about their role changes. Anything outside the administration we perform stays with them, and we will say so on the call.
What we give them is the operational documentation: who we are, who employs our staff, the agency agreement, how bank accounts are held and controlled, what we do each week and what we charge for it.
Bring your accountant
Most operators bring theirs to the first call, and we would rather they came than not.
Your accountant is not being replaced and nothing about their role changes. Anything outside the administration we perform stays with them, and we will say so on the call.
What we give them is the operational documentation: who we are, who employs our staff, the agency agreement, how bank accounts are held and controlled, what we do each week and what we charge for it.
How it works, start to finish
Four steps. Your accountant is welcome at every one of them.
How it works, start to finish
Four steps. Your accountant is welcome at every one of them.
We look at what your team does now.
Together with you and your accountant we go through your driver admin as it actually runs: who does what, how many hours it takes, where the payment file comes from, what breaks.
01
We look at what your team does now.
Together with you and your accountant we go through your driver admin as it actually runs: who does what, how many hours it takes, where the payment file comes from, what breaks.
01
We look at what your team does now.
Together with you and your accountant we go through your driver admin as it actually runs: who does what, how many hours it takes, where the payment file comes from, what breaks.
01
We write it down and price it.
You get a document setting out which tasks move to Dublin, who performs them, what stays with you, and what it costs each month. Nothing is a percentage of anything.
02
We write it down and price it.
You get a document setting out which tasks move to Dublin, who performs them, what stays with you, and what it costs each month. Nothing is a percentage of anything.
02
We write it down and price it.
You get a document setting out which tasks move to Dublin, who performs them, what stays with you, and what it costs each month. Nothing is a percentage of anything.
02
We build and test.
We set up the bank account, the payment process and the records, and run it alongside your existing process until you are satisfied.
03
We build and test.
We set up the bank account, the payment process and the records, and run it alongside your existing process until you are satisfied.
03
We build and test.
We set up the bank account, the payment process and the records, and run it alongside your existing process until you are satisfied.
03
We take it on.
The parallel run stops and we run the weekly payments. You keep your dispatch, your licence and your obligations. You get a named contact and a direct line.
04
We take it on.
The parallel run stops and we run the weekly payments. You keep your dispatch, your licence and your obligations. You get a named contact and a direct line.
04
We take it on.
The parallel run stops and we run the weekly payments. You keep your dispatch, your licence and your obligations. You get a named contact and a direct line.
04
Doing it in-house, or handing it to us
The honest comparison is not us against another provider. It is us against your own back office, which is the thing you are actually paying for today.
Doing it in-house, or handing it to us
The honest comparison is not us against another provider. It is us against your own back office, which is the thing you are actually paying for today.
Who runs the weekly payments
Cover for holiday, sickness, leavers
Driver queries
Client money
Payment authorisation
Written terms
Volume behind it
Emerald Logic
Our team in Dublin
A dedicated team of people, cover built in
We support your staff, we do not replace them
A separate bank account per operator, own IBAN, never pooled
Two authorised signatures on every payment
A written agreement before anything moves
Around 10,000 driver payments a week across 15+ operators
Emerald Logic
Who runs the weekly payments: our team in Dublin
Cover for holiday, sickness, leavers: a dedicated team of people, cover built in
Driver queries: we support your staff, we do not replace them
Client money: a separate bank account per operator, own IBAN, never pooled
Payment authorisation: two authorised signatures on every payment
Written terms: a written agreement before anything moves
Volume behind it: around 10,000 driver payments a week across 15+ operators
In-house
Your admin staff
You arrange it
Your office, as now
Your own accounts, your own controls
Whatever you have set up
Usually nothing
Your operation
In-house
Who runs the weekly payments: your admin staff
Cover for holiday, sickness, leavers: you arrange it
Driver queries: your office, as now
Client money: your own accounts, your own controls
Payment authorisation: whatever you have set up
Written terms: usually nothing
Volume behind it: your operation
Operators we work for
Fifteen or more UK private hire operators. Around 10,000 driver payments a week between them. Over ten years.
Most of our clients would rather not be listed publicly, and we respect that. If you want to hear it first hand, tell us and we will arrange an introduction to an operator of a similar size.
Operators we work for
Fifteen or more UK private hire operators. Around 10,000 driver payments a week between them. Over ten years.
Most of our clients would rather not be listed publicly, and we respect that. If you want to hear it first hand, tell us and we will arrange an introduction to an operator of a similar size.
'' When developing and helping franchises, it is now standard operating procedure for us to implement an ongoing business relationship with Emerald Logic. Their track record of streamlining operations and supporting business growth really helps." David Hunter, CEO, TakeMe Group
'' When developing and helping franchises, it is now standard operating procedure for us to implement an ongoing business relationship with Emerald Logic. Their track record of streamlining operations and supporting business growth really helps." David Hunter, CEO, TakeMe Group
The team behind your driver administration
Everyone below works from our office in Beacon Court, Sandyford, Dublin.
Photographs are of the actual office and the actual team. Come and check.
The team behind your driver administration
Everyone below works from our office in Beacon Court, Sandyford, Dublin.
Photographs are of the actual office and the actual team. Come and check.
Questions operators ask
What happens to my own admin staff?
That is your decision and nobody at Emerald Logic will make it for you. We will tell you which hours the change frees up, and that is where our part ends.
Where is my drivers' money held?
What does it cost?
Can I come and see the office?
Feel free to mail us for any enquiries : info@emeraldlogic.io
Questions operators ask
What happens to my own admin staff?
Where is my drivers' money held?
What does it cost?
Can I come and see the office?
Feel free to mail us for any enquiries : info@emeraldlogic.io
Questions operators ask
What happens to my own admin staff?
That is your decision and nobody at Emerald Logic will make it for you. We will tell you which hours the change frees up, and that is where our part ends.
Where is my drivers' money held?
What does it cost?
Can I come and see the office?
Feel free to mail us for any enquiries : info@emeraldlogic.io
Start with a conversation, not a decision
The first call is an hour. Bring your accountant. We will go through what your team does now, what we would take on, and what it costs. If it does not suit you, that is a perfectly good outcome and you will have lost an hour.
Adam Baker. adam@emeraldlogic.io
Start with a conversation, not a decision
The first call is an hour. Bring your accountant. We will go through what your team does now, what we would take on, and what it costs. If it does not suit you, that is a perfectly good outcome and you will have lost an hour.
Adam Baker. adam@emeraldlogic.io